AI innovation shown to drive tenure, too, with SafelyYou users nearly 50% more likely to stay one year or more, compared to non-users of the service

Avista also achieved a remarkable 84-second average response time to on-the-ground events vs. the reported average of 40 minutes

Apr 8, 2025 9:19 AM Eastern Daylight Time

SAN FRANCISCO–(BUSINESS WIRE)–Avista Senior Living, an innovative senior care provider with kindness at the core of everything they do, has seen remarkable results in their partnership with SafelyYou, the leader in empowering safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians. By implementing SafelyYou Respond™, Avista has dramatically increased length of stay, improved tenure, reduced response time to on-the-ground events to an average of 84 seconds, as well as reduced fall-related ER visits.

Increased LOS and NOI.

• In an analysis of 628 Avista memory care residents, those using SafelyYou stayed 43% longer—or an average of 112 days longer—than those not opted into the service.
• This demonstrates SafelyYou’s ability to solve the challenge of early move-outs in senior living, supporting stabilization of census for operators.
• Communities save costs on room turn, vacancy, and prospecting with better resident retention, so this increased LOS means improved NOI.

Kris Woolley, founder and CEO at Avista said, “We’ve partnered with SafelyYou for several years now across multiple communities in our portfolio. Our experience has been that SafelyYou improves our ability to deliver quality care to residents and offers greater peace of mind to families, both of which contribute to increased LOS in our communities.” He added, “We’ve enjoyed growing alongside SafelyYou and appreciated the collaborative relationship we enjoy with this important partner.”

Reduced early turnover improves tenure.

• By using the service, early resident turnover is reduced, improving tenure, with 60.1% of users staying longer than 6 months, compared to only 33.3% of non-users.
• However, only 39.9% of residents opted into the service moved out by the 6-month mark.
• This clearly shows higher early resident turnover among non-users of SafelyYou.
• Residents who use the service are nearly 50% more likely to stay 1 year or more compared to non-users.

Less than 1% of falls resulted in an ER visit.

• According to published studies, 10% of falls result in an ER visit in adults 65 and older.
• Avista achieved incredible results with SafelyYou, having less than 1% of falls result in a trip to the ER for residents.
• When staff can’t see how a fall occurs, they must err on the side of caution and adhere to a “when in doubt, send them out” policy.
• SafelyYou Respond^TM provides clear video of on-the-ground events, enabling care staff to determine if a resident hits their head during an incident, and more effectively assess if emergency services should be summoned.
• As a result, residents get the right care and unnecessary ER visits are avoided, reducing risk for residents and saving costs for families.

Rapid response is lifesaving.

• Avista improved its average response time to on-the-ground events to a swift 84 seconds, compared to the average of 40 minutes reported by the NIH.
• Extended time on the ground after a fall increases risk for residents, from both potential fall-related injuries and comorbidities associated with prolonged immobilization. It also doubles the risk of death.
• SafelyYou Respond^TM detects on-the-ground events with over 99% accuracy and care staff is immediately notified for assistance. So, residents get help faster at the most critical moments.
• After the incident, SafelyYou expert clinicians, who’ve analyzed over 320k on-the-ground events, partner with on-site staff to develop interventions.
• This empowers communities to provide more person-centered care and help prevent future falls.
• With its combination of breakthrough innovation and human expertise, SafelyYou Respond^TM is consistently proven to reduce resident falls by 40% in senior living communities.

“We’re really proud of the work we continue to do with Avista,” said SafelyYou founder and CEO George Netscher. “We’re helping to keep residents in the communities they trust, which is a benefit for everyone. It means quality care for longer for seniors, reassurance for families, and supports communities’ occupancy goals, which is crucial to their success. And we’re enabling care staff to respond faster when incidents do occur, which means residents get the help they need sooner at the most critical times. And that’s part of why we began SafelyYou.”

About Avista Senior Living

Based in Mesa, Arizona, Avista Senior Living began in 2011 and includes a portfolio of 29 senior living communities in Arizona, Utah, Idaho, Washington, and New Mexico. “Where Kindness Counts” is Avista’s motto, and kindness is the foundational value that guides the organization.

About SafelyYou

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family’s experience with Alzheimer’s disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. The company’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians.

SafelyYou is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, LOS, and NOI. All helping ensure that communities reach both their clinical and financial goals.

SafelyYou is used by skilled nursing facilities and assisted living communities all across North America—from the largest national organizations to regional and local ones, too. SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list.

For more on SafelyYou, visit: https://safely-you.com/

Connect with SafelyYou on LinkedIn: https://www.linkedin.com/company/safelyyou/