Congratulations to Melanie Pacheco, Memory Support Director at Clearwater South Bay and our March Care Champion Hero! Though she’s only been with the community for three months, Melanie has already made a tremendous impact—using her expertise and compassionate approach to elevate resident care. Melanie has led the charge in her community of leveraging insights from video of on-the-ground events to understand how to better meet residents’ care needs. She has taken the time to educate staff, ensuring they understand how to use the videos to adapt care plans and develop interventions, so the team provides more personalized care and can help prevent repeat falls. Thank you, Melanie, for your commitment to fall management, quality care, and leadership in improving the lives of residents at Clearwater at South Bay! If you know a Care Champion Hero who should also be recognized for their impact in a community, nominate them here.